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Pioneering after sales support with augmented support technology

ITG offers optimized customer service with augmented support technology

ITG Induktionsanlagen GmbH is a leading provider of induction heating systems. Developed from the Hirschhorn site, the company produces and installs innovative harding, annealing and melting plants and their components for global use.

Core competence is the implementation of individual customer requirements in marketable, forward-looking solutions.  

Special focus is on after‑sales support, in order to ensure smooth function of the systems at all times.

"As a modern technology company, we use the options of digital solutions to optimise our after‑sales offer," explains Andreas Simon, head of commercial departments of ITG. “ We want to let our customers profit from the benefits of digitalisation as well. This is why we have chosen to expand our service offer with augmented support."

Use of this technology enables optimal support for service engineers at the customer's site through the specialist departments of ITG. One or several specialists from Hirschhorn or other companies of the group can be involved live "through the engineer's eyes" this way. Circuit diagrams, drawings, or other documentation, as well as marking of problematic points may be transferred directly to the display on the engineer's data glasses.

After the deployment is complete, all data will be documented, archived, and can be called up via the system again at any time. Augmented support not only adds security for the technician in troubleshooting, but will also let the customer profit from speedy and comprehensive performance of the service deployment. Downtimes and costs can be minimised this way.

The decision was made in favor of the company Adtance GmbH located in Wald-Michelbach. Adtance is a innovative, rising and globally oriented software- and infrastructure company that has specialized itself on the digitalisation and optimization of the after-sales support.

This state of the art remote maintenance solution enables ITG Induktionsanlagen GmbH to make its qualified service offer even more efficient.